San Francisco, California, United States
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Got questions about handmade items, collectibles, or custom surf gear? Here are the answers to help you shop with confidence.
Handmade items are crafted individually by artisans or surfboard shapers, often using traditional methods and high-quality materials.
Yes. Custom orders are available through select shapers on Surfyx. You can specify dimensions, design, and materials.
Production time depends on the complexity of the request, but most custom items are completed within 2–6 weeks.
Yes. Our sellers verify the authenticity of collectible memorabilia and provide background or certificates when available.
Some items support personalization like engraving, custom colorways, or initials. Check the product details or contact the seller directly.
Warranty policies vary by seller. Many offer a limited period of coverage. We recommend reviewing the product page or contacting support.
Keep them dry and out of direct sunlight. Use appropriate oils or protectants for longevity, especially in marine environments.
Rarity, condition, historical significance, and association with surf legends can all increase a collectible’s value.
Yes. If the seller accepts commissions, you can submit a request directly through their Surfyx profile or product listing.
Due to their personalized nature, most custom orders are non-refundable. Always review the seller’s return policy before ordering.
Careful delivery for one-of-a-kind surf goods
We treat every custom and collectible item with the attention it deserves — packaged to preserve its uniqueness and shipped with assurance.
Standard delivery with full tracking and delivery confirmation (5–10 days).
For high-value or one-off items — includes insurance and confirmation.
Minimal packaging using biodegradable and recyclable materials.
Available from selected artisans and workshops by appointment.
All items are individually packed using padded mailers or custom-fit boxes, based on the product's fragility and form.
One-of-a-kind items and collectibles are insured up to $500 by default. Additional coverage available at checkout.
We offer international delivery with certification for customs on handmade items. Delivery times may vary.
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San Francisco, California
